FAQS

The health and safety of our guests, members, staff, artists and volunteers is our utmost priority. Our hearts are with everyone who has been impacted and we remain dedicated to following the guidelines of the CDC as well as state and local health organizations to remain open responsibly.

What can I expect when visiting the Museum?
MOCA GA’s exhibition galleries are now located in the lower level in suite M1 of the TULA building at 75 Bennett Street. There are staircases to the left upon entering through the main entrance, or to avoid stairs, the lower level is accessible through the rear entrance. If using the rear entrance, please call the main number upon arrival to be let in. Parking is free outside of the building in both front and back. For accessibility options please contact the museum.

For the safety of all guests, a limited number of 15 visitors will be admitted every hour. Tickets are only valid on your selected date and within your hour entry time. If you arrive before your scheduled ticketed time, you will not be allowed to enter the Museum early. We recommend you arrive at least 5 minutes before the start of your time slot. If you arrive after the end of your slot time, you will be admitted only if capacity allows.

Am I required to wear a mask?
Yes, face coverings will be mandatory.

Why do I need to wear a face covering for my visit? 
Museum leadership has been monitoring guidance from the CDC on face coverings. In compliance with these regulations, to help stop the spread of COVID-19, we are requiring guests over the age of two to wear face coverings to enter the Museum.

What if I am feeling ill?
If you are feeling ill, please stay home. If you are experiencing any of the following symptoms—fever of 100°F or higher, cough, shortness of breath, difficulty breathing, other respiratory symptoms, chills, muscle pain, headache, sore throat, or loss of taste and smell—please stay home. If you have been exposed to or diagnosed with COVID-19 in the fourteen (14) days prior to your visit, please stay home.

Will hand sanitizer be available?
Yes. Hand-sanitizing stations will be located throughout the Museum. Hand washing for twenty (20) seconds also is strongly recommended.

Why are timed tickets required?
Every guest will be required to reserve or purchase timed tickets. Timed tickets are required to monitor capacity of visitors entering the Museum.

Are walk-up tickets available at the Reception Desk?
Walk-up tickets are not available until further notice. All tickets must be purchased online in advance of your visit. You will receive an electronic ticket to show upon arriving at the museum for a no-contact check-in process.

Are MOCA GA members required to reserve timed tickets?
Yes. Members are always free, but timed tickets will be required to monitor the capacity of Museum visitors. Members will need to log in to their account to reserve their tickets and select a time for their visits. 

What if I miss my time slot?
Tickets are non-refundable; however, you can transfer your ticket to another date by calling 404-367-8700.

Will my membership be extended due to the closure?
MOCA GA has automatically extended memberships for the affected time on your membership equal to the time MOCA GA was closed. If you renewed your membership during the closure, your membership has also been extended.

What are the Museum’s hours?
Wednesday–Saturday, 12 p.m.– 4 p.m.

Why have MOCA GA’s hours changed?
To support the health, safety, and well-being of our community and to monitor guidance related to social distancing, gathering, and stopping the spread of COVID-19. As restrictions are lifted, we will adjust accordingly.

Will you have events?
We have suspended all in-person museum events to support the guidance related to social distancing, gathering, and stopping the spread of COVID-19. When we can safely gather, we will resume our events.

Will you be hosting private events?
At this time, MOCA GA will not be hosting private events.

Will tours be available? 
Tours will not be available.

Will the gift shop be open?
Our physical gift shop will be temporarily closed. However, our online gift shop will be available for you.

Will the Art Library and Reading Room be open?
MOCA GA’s library will be closed to the public. If you need access to the library for research purposed please contact the museum to reserve time.